RETURNS AND COMPLAINTS
RETURNS AND COMPLAINTS
Returns
We understand that online shopping has its own rules. Therefore, for any item purchased from us, you can try it on and return it within 14 days from the date of delivery if it does not meet your expectations. Simply send the returned item with the purchase invoice to the address:
BY ELSEWEAR, ul. Wrocławska 17, 65-427 Zielona Góra.
Returns within Poland for purchases over PLN 300 are free of charge. Simply report the return in the Customer Panel, and if your order meets all conditions, you will automatically receive a shipping code for an Inpost parcel locker.
You can also report a return via the Inpost Quick Returns page by clicking the banner below (the return will need to be approved by our employee):
For purchases under PLN 300, we suggest using a paid return via the Wygodne Zwroty page by clicking the banner below:
Exchanges
If the size is unsuitable, please contact us by sending a message to: info@byelsewear.com. We will check if an exchange for a different size is possible or recommend a return.
Complaints
In the event of a defect in a product purchased from our online store, please fill out the form below. Only after reviewing the complaint will we inform you of further steps via email.
Detailed information regarding returns and complaints can be found in our "Terms and Conditions".
Information regarding the processing of personal data by BY ELSEWEAR for these purposes is contained in the "Privacy Policy".
