RETURNS AND COMPLAINTS

RETURNS AND COMPLAINTS

Returns

We understand that online shopping has its rights. That is why for any product purchased from us, you can try it on and return it within 14 days of receiving the package if it does not meet your expectations. Simply download the "return form" below, fill it in and send it back together with the returned product to:

BY ELSEWEAR, ul. Wrocławska 17, 65-427 Zielona Góra.

Returns in Poland for purchases over PLN 300 are free of charge, so we encourage you to use the website: www.szybkiezwroty.pl

RETURN FORM

Complaints

In the event of a defect in a product purchased in our online store, please send a description of the defect, the circumstances (including the date) of its occurrence, the details of the Customer filing the complaint and the Customer's request in connection with the defect in writing or by e-mail to info@byelsewear.com . Please also send a photograph showing the occurrence of the defect. We suggest attaching proof of purchase of the product in order to streamline the complaint process. Only after considering the complaint by e-mail will we inform you about further proceedings.

Detailed information regarding returns and complaints can be found in our " Regulations ".

Information regarding the processing of personal data by BY ELSEWEAR for these purposes is contained in the " Privacy Policy ".